FAQ

What form of payment do you accept?
Credits cards are processed securely via the Stripe Payment Gateway. Learn more about Stripe here. You can also use PayPal or Venmo to make purchases.

Where do you ship from?
I ship my paintings from Pickering, Ontario, Canada.

Can I save on the shipping costs by picking up locally?
Absolutely. During checkout there is an option for pickup. It’s free!

I live in the Toronto area - can I see some of your artwork before I purchase?
Of course! Feel free to contact me and we’ll set up a time for you to come by.

What are your shipping rates?
I have a flat shipping rate. For customers in Canada and the US I charge $80 CDN. For the rest of the world I charge $120 CDN.

Do you ship your paintings outside of North America?
Yes I do. I ship worldwide.

How long does delivery take after I purchase my artwork?
I prepare the painting for shipping within 5 business days. If you live in Canada or the US, expect to receive the painting within 3-9 business days after it has shipped. For overseas shipments expect 5-14 business days after it has shipped.

How will my painting be packed for shipping?
Your painting will be packed with utmost care. I place sheets of styrofoam board all around the painting so it doesn’t get damaged. It’s packaged securely, wrapped using heavy-duty tape and sent in a thick cardboard box.

Can I return the painting if I’m not satisfied?
Absolutely! I want you to love your painting. If you’re not satisfied with you’re painting you can ship it (or return it) for a full refund or exchange. However, you will be responsible for covering the shipping costs on the return.

What if my painting arrived damaged?
If your painting arrives damaged please get in touch with me. I will need you to send over a few photos of the damages so that I can provide proof to the shipping company. You will be refunded for any damages (up to the full purchase price).

If you have any other specific questions please contact me